Our Privacy Commitments
Six principles that guide how jollph handles your personal data.
Data Security
jollph employs industry-standard encryption, secure server infrastructure, and rigorous access controls to protect your personal information from unauthorized access, disclosure, or misuse.
Transparency
We clearly inform you about what personal data we collect, why we collect it, who we share it with, and how long we retain it. No hidden data practices.
Legal Compliance
jollph complies with the Philippine Data Privacy Act of 2012, PAGCOR regulatory requirements, and international data protection best practices applicable to online gaming operators.
User Control
You have the right to access, correct, or delete your personal data. You can also object to certain types of data processing and withdraw consent where applicable.
Purpose Limitation
jollph collects and processes your personal data only for specific, legitimate purposes directly related to providing gaming services and complying with legal obligations.
Data Minimization
We collect only the personal data necessary to provide our services and meet regulatory requirements. Excessive or irrelevant data collection is avoided.
Important Notice: This Privacy Policy describes how jollph ("jollph," "we," "us," "our") collects, uses, discloses, and protects the personal information of users ("you," "your") who access or use the jollph online gaming platform at jollph.cam. By creating an account or using any part of the jollph platform, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, you must not use the jollph platform.
Introduction
1.1 jollph is committed to protecting the privacy and security of your personal information. This Privacy Policy is prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable Philippine data protection laws and regulations.
1.2 This Privacy Policy applies to all personal data collected by jollph through the jollph.cam website, mobile-optimized platform, customer support channels, and any other services provided by jollph (collectively, the "Platform").
1.3 This Privacy Policy should be read in conjunction with jollph's Terms & Conditions and Responsible Gaming Policy, which together govern your use of the jollph Platform.
1.4 By accessing or using the jollph Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy, including the collection, processing, and disclosure of your personal data as described herein.
Data Controller
2.1 For the purposes of Philippine data protection law, jollph is the data controller responsible for the personal data you provide or that is collected through your use of the Platform.
2.2 As the data controller, jollph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable legal requirements.
2.3 Questions, concerns, or requests regarding the processing of your personal data should be directed to jollph's Data Protection Officer through the contact channels specified in Section 14 of this Privacy Policy.
Personal Data We Collect
3.1 jollph collects and processes the following categories of personal data:
3.1.1 Registration and Account Information:
- Full legal name (as it appears on government-issued identification)
- Date of birth
- Gender
- Residential address (street, barangay, city/municipality, province)
- Email address
- Mobile phone number (Philippine number required)
- Username and encrypted password
- Preferred currency (PHP)
3.1.2 Identity Verification (KYC) Documents:
- Government-issued Philippine ID (e.g., Passport, Driver's License, SSS ID, PhilHealth ID, UMID, PRC ID)
- Proof of address (e.g., utility bill, bank statement, government correspondence)
- Proof of payment method ownership (e.g., GCash screenshot, bank account verification)
- Selfie photograph for facial verification (where required)
3.1.3 Financial and Transaction Data:
- Deposit amounts, dates, and payment method details
- Withdrawal requests, processing times, and destination account information
- Real money balance and bonus balance records
- Betting history, game selections, wager amounts, and win/loss records
- Bonus claims, wagering progress, and promotional participation
3.1.4 Technical and Usage Data:
- IP address and approximate geolocation
- Device type, operating system, and browser information
- Login timestamps and session durations
- Pages visited, games played, and navigation patterns
- Cookies and similar tracking technologies (see Section 10)
3.1.5 Communications Data:
- Customer support chat transcripts and email correspondence
- Survey responses and feedback submissions
- Marketing preferences and communication consent records
Sensitive Personal Information Notice: Under the Philippine Data Privacy Act, certain data — including government-issued ID numbers and biometric data (such as facial verification photos) — is classified as "sensitive personal information." jollph collects such data only where necessary for KYC compliance, age verification, and fraud prevention, and applies enhanced security measures to protect it.
How We Use Your Personal Data
4.1 jollph processes your personal data for the following purposes:
4.1.1 Account Management: To create and maintain your jollph account, authenticate your identity, and provide access to the Platform's gaming services.
4.1.2 KYC and Age Verification: To verify that you are at least 21 years of age (as required by PAGCOR regulations) and to confirm your identity in accordance with anti-money laundering (AML) and counter-terrorism financing (CTF) legal obligations.
4.1.3 Transaction Processing: To process deposits, withdrawals, and other financial transactions; to maintain accurate records of your account balance; and to reconcile payments with our third-party payment processors (GCash, Maya, BPI, BDO, etc.).
4.1.4 Game Provision: To provide access to casino games, live dealer tables, sports betting markets, and other gaming services; to record game outcomes and betting history; and to calculate winnings and losses.
4.1.5 Bonus and Promotion Administration: To determine eligibility for bonuses and promotions, track wagering requirements, and prevent bonus abuse.
4.1.6 Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the Platform.
4.1.7 Legal and Regulatory Compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, Philippine tax reporting requirements, and any other applicable legal or regulatory obligations.
4.1.8 Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with account-related issues through our support channels.
4.1.9 Responsible Gaming: To monitor gaming patterns for indicators of problem gambling; to enforce deposit limits, session controls, and self-exclusion requests; and to fulfil our responsible gaming obligations under PAGCOR regulations.
4.1.10 Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time through your account settings.
4.1.11 Platform Improvement: To analyze usage patterns, identify technical issues, and improve the performance, features, and user experience of the jollph Platform.
Legal Basis for Processing
5.1 Under the Data Privacy Act of 2012, jollph processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to fulfill our obligations under jollph's Terms & Conditions, including account management, transaction processing, and game provision.
- Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, Philippine tax law, and other applicable legal requirements — including KYC verification and transaction monitoring.
- Legitimate Interests: Processing necessary for jollph's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, where such interests are not overridden by your privacy rights.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Philippine DPA Note: jollph processes your personal data in accordance with the general principles of the Data Privacy Act of 2012 — transparency, legitimate purpose, and proportionality. Your personal data is not processed for purposes incompatible with those stated in this Privacy Policy.
Data Sharing and Disclosure
6.1 jollph does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
6.1.1 Payment Processors: GCash, Maya, GrabPay, BPI, BDO, 7-Eleven CLiQQ, and other approved payment partners receive transaction data necessary to process deposits and withdrawals. These processors operate under their own privacy policies and are subject to Philippine financial regulations.
6.1.2 Game Content Providers: Third-party game software providers (such as Evolution Gaming, Pragmatic Play, and others) may receive session and wagering data necessary to operate their games and calculate game outcomes. These providers are contractually bound to process data only for the purposes of game delivery.
6.1.3 Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other Philippine government agencies may receive data where jollph is legally obliged to disclose it, including for AML reporting, tax compliance, or in response to lawful regulatory or law enforcement requests.
6.1.4 KYC and Fraud Prevention Services: Third-party identity verification, age verification, and fraud detection service providers may process your personal data to assist jollph in fulfilling its KYC and AML compliance obligations.
6.1.5 IT and Infrastructure Providers: Cloud hosting, cybersecurity, and platform maintenance service providers may have access to personal data in the course of providing technical services to jollph. These providers are bound by strict data processing agreements.
6.1.6 Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by jollph may receive personal data on a confidential basis where necessary for the provision of professional advice or services.
6.2 Any third-party recipients of your personal data are required to process such data only in accordance with jollph's instructions and applicable Philippine data protection law.
Data Security
7.1 jollph implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
- Encryption: All data transmitted between your device and jollph's servers is encrypted using TLS (Transport Layer Security) protocols. Sensitive data stored in our systems is encrypted at rest using industry-standard AES-256 encryption.
- Access Controls: Access to personal data is restricted to authorized jollph personnel on a strict need-to-know basis. All access is logged and subject to regular audit review.
- Two-Factor Authentication: Account login and sensitive account changes are protected by optional two-factor authentication (2FA) for all Players.
- Regular Security Audits: jollph's platform and security infrastructure are subject to regular independent penetration testing and security audits.
- Incident Response: jollph maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, jollph will notify the National Privacy Commission (NPC) and affected Players in accordance with applicable Philippine law.
7.2 While jollph takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account login credentials.
Data Retention
8.1 jollph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including all applicable legal, regulatory, and accounting requirements.
8.2 The following retention periods apply:
- Account and KYC Records: Retained for a minimum of 5 years following account closure, in compliance with PAGCOR regulations and AMLA requirements applicable to online gaming operators.
- Financial Transaction Records: Retained for a minimum of 5 years following the transaction date, in compliance with AMLA reporting obligations and BIR requirements.
- Customer Support Records: Retained for 2 years following the resolution of the relevant support interaction, unless a longer retention period is required for dispute resolution.
- Marketing Consent Records: Retained for the duration of the consented marketing relationship, plus 1 year following withdrawal of consent, to demonstrate compliance with consent requirements.
- Technical Logs: Retained for up to 12 months for platform security and fraud detection purposes.
8.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jollph's data disposal procedures.
Your Privacy Rights
9.1 Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data processed by jollph:
- Right to be Informed: The right to be notified of how your personal data is being collected and processed — which this Privacy Policy fulfills.
- Right of Access: The right to obtain a copy of any personal data jollph holds about you and information about how it is processed.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by jollph.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jollph's legal retention obligations.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes, or on grounds relating to your particular situation where processing is based on legitimate interests.
- Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format, where technically feasible.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jollph has processed your personal data in violation of the Data Privacy Act.
9.2 To exercise any of the rights described above, please contact jollph's Data Protection Officer using the contact details in Section 14. jollph will respond to all verified requests within 15 business days in accordance with applicable law.
9.3 Please note that certain rights may be subject to limitations where jollph has overriding legal obligations — for example, jollph cannot delete KYC or transaction records that must be retained under AMLA or PAGCOR regulations.
Cookies and Tracking Technologies
10.1 jollph uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and analyze Platform usage. The following categories of cookies are used:
- Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality.
- Functional Cookies: Used to remember your preferences, such as language settings, preferred games, and display options, to provide a more personalized experience.
- Analytics Cookies: Used to collect aggregated, anonymized information about how Players use the Platform, including pages visited, time spent, and navigation paths. This helps jollph improve Platform performance and user experience.
- Marketing Cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of jollph's marketing activities.
10.2 You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the jollph Platform.
Third-Party Links and Services
11.1 The jollph Platform may contain references to third-party services, including payment gateways and game provider interfaces. These third-party services operate under their own privacy policies, and jollph is not responsible for their data collection or processing practices.
11.2 jollph recommends that you review the privacy policies of any third-party services you interact with in connection with your use of the jollph Platform.
11.3 jollph does not endorse or make any representations regarding third-party privacy practices.
Children's Privacy
12.1 The jollph Platform is strictly intended for adults aged 21 years and above. jollph does not knowingly collect personal data from individuals under the age of 21.
12.2 If jollph becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all personal data will be deleted in accordance with applicable law, and any deposits will be returned in accordance with PAGCOR guidelines.
12.3 If you are a parent or guardian and believe that your child may have registered an account with jollph, please contact our support team immediately at the contact details provided in Section 14.
Changes to This Privacy Policy
13.1 jollph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform services. The "Last Updated" date at the top of this policy will be revised accordingly.
13.2 Where material changes are made to this Privacy Policy, jollph will notify registered Players by email to their registered address and/or by prominent notice on the Platform prior to the changes taking effect.
13.3 Your continued use of the jollph Platform following any amendment to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the Platform and may request account closure in accordance with jollph's Terms & Conditions.
Contact Us & Data Protection Officer
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or jollph's personal data processing practices, please contact our Data Protection Officer through the following channels:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 through the jollph Platform after login
14.2 For complaints about jollph's data processing practices that cannot be resolved through our internal process, you may lodge a complaint with the National Privacy Commission of the Philippines through their official channels.
14.3 jollph aims to acknowledge all privacy-related enquiries within 5 business days and to fully resolve them within 15 business days. Complex requests involving large volumes of data or verification requirements may take longer, and jollph will notify you of any extension.
National Privacy Commission: The NPC is the Philippine government authority responsible for administering and implementing the Data Privacy Act of 2012. Complaints about data privacy violations may be filed with the NPC through their official channels.
Your Data. Your Rights. Our Responsibility.
jollph takes your privacy seriously. If you have questions about how your data is used, or want to exercise any of your rights under the Philippine Data Privacy Act, our support team is available 24/7.